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GeneWorks rewards its Custom Oligo customers for their loyalty and repeat business with our organisation. We appreciate you have a choice of supplier and value your decision to use our service. Below you will find some information about the GeneWorks Oligo Rewards Program.
Registration is open to all Oligo customers in Australia. A separate program is offered to our New Zealand customers (please refer to www.geneworks.co.nz).
To register for our program, customers must be registered for internet ordering of oligos on www.geneworks.com.au. Registration for Rewards is then initiated by sending an e-mail with the Subject line “Please Register Me” to email@example.com. Oligos are counted from the beginning of the month of registration. We cannot backdate registration beyond this.
For logistical reasons, we regret the Rewards program is currently not available outside Australia and New Zealand.
Each oligonucleotide made by GeneWorks earns one point, regardless of the dollar value of the oligo. GeneWorks keeps a rolling tally of total points earned, points redeemed and remaining points available for redemption. Early in each month, GeneWorks sends active registered customers an e-mail with their Rewards account status, a reminder of the rewards available and instructions for reward redemption.
This involves sending an e-mail to firstname.lastname@example.org stating how many points to redeem and the chosen reward. We either ship the reward direct by courier or arrange for personal delivery by a GeneWorks Territory Manager. Delivery is usually prompt but may take up to 21 days.
It is our intention that GeneWorks rewards are used in the workplace and where possible shared with others.
Points must be claimed by the account holder and are not transferable between individuals on the program. PLEASE NOTE that for logistical reasons points cannot be transferred to a new department or institution. We encourage customers to claim their rewards before moving.
Re-registration of a Rewards member at a new department or institution is encouraged and will attract a bonus 20 points at the time of registration.
Accounts inactive (no oligos purchased) for 6 months are deleted from our Rewards database. In such cases any unclaimed reward points will be forfeited.
GeneWorks offers a range of quality items which are functional or which can be used to celebrate scientific achievements in your laboratory. Currently we have the following rewards available:
* For all orders over $50 ex. GST in value. $10 ex. GST shipping charge applies to orders <$50 ex. GST.